Help / FAQ
A: There are no minimum order quantities online. The Standard Pack Quantity is provided to you so we can offer better value and a more efficient service.
A: We will always aim to recommend a suitable solution for your application. However, we strongly advise you to test samples in your specific application prior to ordering. If you are unsure which product to choose contact your nearest customer service team.
A: We normally send out two of each item, if a larger number is required contact your local Business Development team who will establish if this is possible. Some higher value items are not available as free of charge samples.
A: Goods are despatched on a next working day service, subject to stock availability, acceptance of the order and payment terms being agreed.
A: Many of our customers have a credit facility with us, other means of payments are by cheque, credit or debit card. To set up an account with us please contact your local customer service team.
A: As a registered user of our website you are able to view order status, account history, and make purchases on line. You can register or login to your account by visiting our login page.
A: As a registered user of www.essentracomponents.co.za you will be able to access your pricing for the full range of products, alternatively please contact your local Business Development team for all pricing questions.
Q: "Are there products available other than those which appear in the catalogue or on the Web Site?"
A: Should you require a product that is not shown in our product catalogue, please complete the contact form or call our business development team who will be able to help you with your enquiry.