Essentra Components South Africa Quality Statement
Moss Plastic Parts recognises that it’s continued success and profitability depends upon its ability to satisfy customer requirements. Moss Plastic Parts has adopted a total quality philosophy as an integral part of its strategic plan.
Total Quality Management principles are applied to every aspect of our business and quality is the responsibility of everyone, in every activity, throughout Moss Plastic Parts.
Moss Plastic Parts is committed to the achievement of total quality by:
Continuous review and improvement of our quality management system in accordance with ISO 9001: 2000. The policy and quality objectives are
published to all levels within the organisation and aims are achieved through well defined company procedures and work instructions
Application of quality assurance processes across all services to continually monitor internal quality levels and gauge customer
satisfaction so as to identify any non-conformance and develop root cause solutions to eliminate recurrence
Motivating and encouraging all employees to take positive action to improve quality and develop an inclusive, team orientated culture
Clearly defining and measuring everyone’s role within the customer satisfaction process, establish clear accountability with measurable objectives
Developing relationships with our suppliers that emphasise continuous improvement in product quality, service and support
Moss Plastic Parts is fully committed to achieving the high standard of personal and corporate excellence required to make this policy a reality.